We can be reached by phone, chat, or email.  By phone: Our Customer Service Team is available Monday thru Friday, 8:00am-4:30pm (EST) at 866-957-2795.  Should you prefer to email us, send your question or request to us at [email protected] where we can be reached 7 days a week.

Check out our “About WTSO” video we have created.  Learn how we’ve become the leader in Wine Flash Sale sites.  We offer a specific bottle of wine that has been hand-picked with careful consideration toward every aspect of the wine.  The specific bottle will then be offered for a limited period of time or until it is gone.  Please note:  The current offer can NOT be combined with any other offer available on the website.  Due to the high quality and sometimes rare nature of the wines we offer, wine deals online can last as little as one or two hours before selling out.

“Comparable Price” means the price at which the same or a similar wine with the same primary grape varietal and appellation or sub-appellation has been offered for sale to consumers directly by a producing winery or through retailers.  Should you have further questions, please don't hesitate to contact us and we'll be glad to assist.

We can be reached by phone, or email. By phone: Our Customer Service Team is available Monday thru Friday, 8:00am-4:30pm (EST) at 866-957-2795. Should you prefer to email us, send your question or request to us at [email protected] where we can be reached 7 days a week.

Yes of course! Since we ship all over the US, WTSO will hold any order upon request for up to 6 months. This option can be found on the checkout page, simply select a date that works for you on the calendar listed during your checkout session. Please keep in mind that the future ship date is not the date the wine will arrive to you. The selected date will be the date your order ships from our faclity. . Don’t hesitate to contact us at 1-866-957-2795  or [email protected] with any questions or concerns you may have.   

Yes, an adult (21 years of age or older) must sign for your delivery. If it’s more convenient for you, we’re also able to ship your wine to a business address or to a FedEx/UPS location for pickup.  However, we also make it easy for you to schedule a wine delivery to your home address at a time that’s convenient for you, by selecting a future ship date. Customer comments on your order such as “please leave on back porch” or “leave at front door” unfortunately can not be honored.

 You should receive an email as soon as your order is picked up by the carrier and scanned into their system.  If you are concerned about any shipment, don’t hesitate to contact us and we’ll be glad to assist.

Depending on where you live, or the destination address of your order, WTSO will either arrange shipping as an accommodation on your behalf with a third party or if you live in a Permit state or a state where retailers are allowed to ship direct to the consumer we will ship the order using either:  FedEx or UPS.

Shipping wine can be complicated so please contact our Customer Service Team with the state you are looking to ship to and we’ll be glad to assist.

We offer free shipping on all orders placed on Last Chance, Premium and Cellar of $60 or more.  Free shipping on Our Main Campaign page will only apply when the required amount of bottles are purchased (usually 3-4 bottles or more - unless otherwise stated).  However, shipping charges will apply to all orders shipping to Hawaii and Alaska.  Daily 'limited time flash deal' offers can not be combined with any other wine from any other page. Should you have any questions, please contact our Customer Service Team, at 866-957-2795, for shipping charges to those states.

We are pleased to offer complimentary storage for up to six months upon request. If your order is not shipped out within the 6 month time period your order will be canceled. A full store credit for the original order total will be issued and sent to your email within 24 hours.
If you’d like to place a new order or if there’s anything we can assist you with, please don’t hesitate to contact us at [email protected].

If you realize that your order is being shipped to the wrong address, please contact our customer service team as soon as possible at [email protected] or1-866-957-2795  or at [email protected] . We will do our best to assist you, however a $5.99 charge may apply. 

Yes, we offer the option to reroute your order to a different address as long as it is within the same state as the original shipping address, however a $5.99 fee will apply. 

Yes, there is a fee of $5.99 per shipment to reroute your order. This fee covers the cost of modifying the delivery with the carrier.

Please reach out to us as soon as possible after placing your order. Once the package is in transit, rerouting options may be limited, so it's important to contact us quickly.  We are able to reroute orders within the same state, however a $5.99 charge will apply

If the package has been delivered to the wrong address, we recommend contacting the recipient directly if possible. Unfortunately, once delivered, we are unable to reroute or recover the package.  If the package is delivered and a request to 'call tag' and pick it up from the incorrect address, a $5.99 charge will apply. 

For help with rerouting or any other shipping concerns, please contact our customer service team at 1-866-957-2795  or [email protected] as soon as possible.  A $5.99 charge may apply for any orders in transit or already delivered. 

Once an order has shipped, it’s on its way to you. If you decide you no longer want the order, you can refuse delivery when it arrives, or accept the delivery and initiate a return. Please note that return shipping fee of $5.99 will be applied

Unfortunately, once your order has been shipped, it cannot be canceled. However, you have the option to refuse the package or return the items after receiving them for an additional fee of $5.99.

To initiate a return, please contact our customer service team at [email protected] within 14 days of receiving your order. They will assist and getting your order returned, however a carrier fee of $5.99 does apply. 

After logging into your WTSO account, click on the Orders tab located along the top portion of your screen.  Select the order in question and view the ‘order history’ at the bottom of the page showing you the progress of your order.  If you see a tracking number click on the package icon to see the status of where your order is in it’s journey to you. If you have any questions, contact our Customer Service Team and we’ll be glad to assist.

If you order is received (prior to being packaged) and you see ‘confirmed’ at the bottom of the order, you are able to update the Ship date or Shipping address.  Should you need any further assistance, please contact our Customer Service Team.

If you find that you have not received your order confirmation, you can always check your account, under “My Orders”.  If you do not have an order listed there, please contact us right away and we will assist you with placing an order or with answering any questions you may have. 

If you have selected different ship dates when you placed your order, call our Customer Service Team and we will schedule all held orders to ship on the same date.

If you should receive a wine you are not 100% satisfied with please contact WTSO customer service at [email protected].  We would be happy to issue a full refund for any remaining bottles.  To receive a full refund we will need to arrange a pickup of any remaining (unopened) bottles for quality control purposes. 

WTSO stands behind each and every wine we sell 100%.  We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 14 days of receiving your order for a refund.  A return fee amount of $5.99 will be applied to cover the return shipping cost, which will be deducted from your refund. If you have any questions please feel free to contact us at [email protected]

There may be times when you might have missed your delivery (the carriers do attempt 3 days in a row) or there was damage to your order.  After a 3rd delivery attempt with no success, your order will then be returned to us, with damaged orders being discarded.  We will notify you once it's returned back to us.  If you happen to see your order is being returned, please let us know so we can be proactive in reshipping (upon availability of the wine), or refunding you as soon as possible. 

To initiate a return, please contact our customer service team at [email protected]  with your order details. They will provide you with return instructions and any applicable fees.  

To change your email notifications, log in to your WTSO account and select ‘Notifications’ under your welcome name in the upper right hand corner.  You will then be able to select the email notifications as needed or unsubscribe from all emails. If you need assistance, please don’t hesitate to contact us.

If you choose not to receive emails but would like to order wine, you can go to your account anytime and manage your notification options. You can also download our Apple or Android mobile app to stay connected with WTSO so you never miss a wine deal. If social media is your preference, follow us on Twitter at @WTSO to also get live updates on when a new Limited Time Flash Deal is available.

At this time we do not separate our wine notifications based on varietal or any other specification.  Once you sign up to receive email notifications, or download our Apple or Android mobile app, you will be notified each time a new wine is offered.  This notification will include a link to buy the wine with a description and price.

If you had ordered a wine in the past, you can check the ‘My Cellar’ feature in your account to see if we have it available.  Log into your WTSO account and select ‘My Cellar’ under your welcome name in the upper right hand corner. You will then be viewing wines you have previously purchased with the option to repurchase, and share with friends/family.  If a wine is not available, it will state it in red bold. Anytime you have a question about any past purchases, please don’t hesitate to contact us.

WTSO has created a special feature for you to share your favorites from your cellar!  Simply click on the ‘share’ button and send your favorites via: email, facebook, twitter or copy the link, to tell everyone what you love about your favorite wine.  Make sure to contact us should you have any questions.

To make any changes to your addresses in your account, simply log in to your WTSO account and select ‘Addresses’, located under your welcome name in the upper right hand corner.  You will then be able to add, edit or delete an address in your address book. If you need assistance please, don’t hesitate to contact us.

The amount of your gift card will appear on the checkout screen.  If you should have any issues with your gift card, please don’t hesitate to contact our Customer Service Team.

Contact our Customer Service Team and we will be glad to take care of it for you.  Feel free to reach out Monday thru Friday, 8:00am-4:30pm (EST) at 866-957-2795.  Should you prefer to email us, send your question or request to us at [email protected] where we can be reached 7 days a week.

After you log into your WTSO account, go to MY ACCOUNT in the upper right corner of the screen.  Use the drop down and select My Account Information. In that section you will see ‘View or Change Payment Information’. 

Last Chance Wines, (or Bonus Offer) is a feature where we have about 15 wines available for purchase at any given time. The Last Chance Wines selections can be combined with other offers, except the ‘limited time flash deal’. This way you can mix/match the wines you like with free shipping on orders of $60 or more.

Our Premium Selection Wines offers about 15 of our higher end wines.  These are perfect for that dinner out or for entertaining clients. Wines found in this section can be combined with other offers, except the ‘limited time flash deal’.  A Premium Selection Wine requires a minimum purchase of $60 for free shipping. 

Since we are a flash sale website, we unfortunately do not have a catalog as we only offer 4-5 different wines per day. However, if you are looking for a particular wine, please feel free to reach out to our Customer Service Team at [email protected] or by phone at 866-957-2795.  

If you have missed purchasing a recent wine, please feel free to reach out to our Customer Service Team. We would be more than happy to check our inventory for you.  Feel free to contact us Monday-Friday at 8am to 5pm at 866-957-2795, or anytime at [email protected].

Please reach out to our Customer Service Team. We would be more than happy to check our inventory for you to see if we have any still available.  Feel free to contact us Monday-Friday at 8am to 5pm at 866-957-2795, or anytime at [email protected].

The Daily Wine Schedule has become a popular feature.  By selecting this option, you will only receive one email with our full day of wine offers. Here, you can purchase the current offer and sign up to receive text notifications for certain wines running later in the day. Enjoy a look into the future and find your perfect wine!  

Using our lifelong conections to world-class wineries, WTSO presents a Monthly Subscription.  This premium wine club will transport you to classic wine regions and brilliant terroirs.  Each month, you will receive a box of 2-3 prestigious wines offering a taste of sought-after labels.  Look forward to grower Champagne, established Bordeauxs, and more, available at discounted pricing not typically found at regular retailers.  These high-end wines are hand-selected by industry pros to showcase new inventory, highlighting the quality from each region and vintage.

When subscribing, you will gain acces to all WTSO virtual events, bringing a wine tasting experience directly to you.   With our partnered wine expert Marc Supsic, connet with fellow wine lovers and friends near and far.  Plus, get a chance to meet winemakers with a front row seat to one-on-one interviews.