WTSO Customer Service can be reached by phone, email, or online chat for help with wine orders, shipping questions, returns, account support, and product recommendations.

Our Customer Service Team is available 7 days a week by email to assist with:

• Wine order questions

• Shipping and delivery updates

• Returns and refunds

• Account assistance

• Wine recommendations

• Case Club support

Contact WTSO Customer Service

• Phone: 866-957-2795  Monday–Friday, 8am to 4:30pm EST

• Email: help@wtso.com

• Online Chat: Available through WTSO.com

Check out our “About WTSO” video we have created.  Learn how we’ve become the leader in Wine Flash Sale sites.  We offer a specific bottle of wine that has been hand-picked with careful consideration toward every aspect of the wine.  The specific bottle will then be offered for a limited period of time or until it is gone.  Please note:  The current offer can NOT be combined with any other offer available on the website.  Due to the high quality and sometimes rare nature of the wines we offer, wine deals online can last as little as one or two hours before selling out.

“Comparable Price” means the price at which the same or a similar wine with the same primary grape varietal and appellation or sub-appellation has been offered for sale to consumers directly by a producing winery or through retailers.  Should you have further questions, please don't hesitate to contact us and we'll be glad to assist.

We can be reached by phone, or email. By phone: Our Customer Service Team is available Monday–Friday, 8am to 4:30pm EST, at 866-957-2795. Should you prefer to email us, send your question or request to us at help@wtso.com where we can be reached 7 days a week.

Yes. WTSO can hold wine orders for up to 6 months upon request.

During checkout, simply select a future shipping date that works best for you. Please note that the selected date is the date your order leaves our facility, not the delivery date.

This is a great option during hot summer weather, freezing temperatures, vacations, or travel.

Questions? Contact us anytime at help@wtso.com or 866-957-2795.

Yes. All promotional gift card offers are limited to one per customer.

 If an offer includes a bonus gift card, you’ll receive only one bonus gift card, even if you make multiple qualifying purchases.Questions about a current promotion? Contact our Customer Service Team at help@wtso.com or 866-957-2795.

Yes of course! Since we ship all over the US, WTSO will hold any order upon request for up to 6 months. This option can be found on the checkout page, simply select a date that works for you on the calendar listed during your checkout session. Please keep in mind that the future ship date is not the date the wine will arrive to you. The selected date will be the date your order ships from our faclity. . Don’t hesitate to contact us at 1-866-957-2795  or help@wtso.com with any questions or concerns you may have.   

Yes. By law, an adult 21 years of age or older must show valid ID and sign for every wine delivery. The carrier can’t leave the package without a signature, so notes like “leave at front door” can’t be honored.

The carrier usually makes up to 3 delivery attempts. After the third attempt, the package is typically held at a carrier location for 5 days for pickup before it’s returned to WTSO. To make delivery easier, you can:

• Ship to a business address
• Ship to a FedEx or UPS location for pickup
• Choose a future ship date at checkout so you’ll be home

 You should receive an email as soon as your order is picked up by the carrier and scanned into their system.  If you are concerned about any shipment, don’t hesitate to contact us and we’ll be glad to assist.

Depending on where you live, or the destination address of your order, WTSO will either arrange shipping as an accommodation on your behalf with a third party or if you live in a Permit state or a state where retailers are allowed to ship direct to the consumer we will ship the order using either:  FedEx or UPS.

Shipping wine can be complicated so please contact our Customer Service Team with the state you are looking to ship to and we’ll be glad to assist.

We offer free shipping on orders of $60 or more placed on our Last Chance, Cellar, and sale pages.

Free shipping on our limited-time flash deals applies when you buy the number of bottles shown on the offer. This varies by offer and can be anywhere from 1 to 4 bottles.

Limited-time flash deals cannot be combined with wines from any other page.

Shipping charges apply to all orders shipping to Hawaii and Alaska. For shipping rates to those states, please contact our Customer Service Team at 866-957-2795 (Monday–Friday, 8am to 4:30pm EST) or help@wtso.com.

We are pleased to offer complimentary storage for up to six months upon request. If your order is not shipped out within the 6 month time period your order will be canceled. A full store credit for the original order total will be issued and sent to your email within 24 hours.Bottles held in our facility for longer than 6 months may not be eligible for a full credit, as wine is a perishable product. If you have any questions regarding our policy please reach out to our customer service team at wines@wtso.com

If you realize that your order is being shipped to the wrong address, please contact our customer service team as soon as possible at help@wtso.com or1-866-957-2795  or at wines@wtso.com . We will do our best to assist you, however a $27.00 fee will apply. 

Yes, we offer the option to reroute your order to a different address as long as it is within the same state as the original shipping address, however a $27.00 fee will apply. This fee covers the cost of modifying the delivery with the carrier. 

Please reach out to us as soon as possible after placing your order. Once a package is in transit, rerouting options may be limited, so timely contact is essential.

Please note: we are only able to reroute packages within the same state as the original shipping address. If your new address is in a different state, the order will need to be returned to us and a new shipment can be sent to your updated address. A $27.00 reshipment fee will apply, and return fees may also apply depending on the carrier’s charges.

If the package has been delivered to the wrong address, we are unfortunately unable to reroute or recover it once it has been marked as delivered.

If a request is made to issue a call tag and have the package picked up from the incorrect address, a $27.00 fee will apply. If we are unable to retrieve the package, a new order may need to be placed to replace the lost inventory.

For help with rerouting or any other shipping concerns, please contact our customer service team at 1-866-957-2795  or wines@wtso.com as soon as possible.  A $27.00 charge may apply for any orders in transit or already delivered. 

Once an order has shipped, it’s on its way to you. If you decide you no longer want the order, you can refuse delivery when it arrives, or accept the delivery and initiate a return. Please note that return shipping fee of $27.00 will be applied

Unfortunately, once your order has shipped, we are unable to cancel it. If you would still like to cancel, we can attempt to place a return-to-shipper request with the carrier for a $27.00 fee.

To initiate a return, please contact our customer service team at wines@wtso.com within 14 days of receiving your order. They will assist and getting your order returned, however a carrier fee of $27.00 does apply. 

If your order is in 'pending' status and has not shipped, we'll be glad to change the date for you.  If your order has already shipped and is in transit, we will reach out to the carrier who will have to make the change.  A $27.00 fee will apply which covers the cost of modifying the delivery with the carrier.

Yes! Enter the recipient’s name and address as the shipping address at checkout. Each order ships to one address, so please place a separate order for each recipient.

Sending gifts to 10 or more people? Our Large Order and Corporate Gifting service lets you send wine to multiple addresses in one order, with help from our concierge team. Contact us at 866-957-2795 (Monday–Friday, 8am to 4:30pm EST) or help@wtso.com to get started.

Someone 21 or older must be available to sign for the delivery, so let your recipient know a package is on the way. You can also choose a future ship date to help coordinate delivery with their schedule.

All orders ship the next business day, unless you choose a future ship date at checkout. You’ll get an email with tracking as soon as the carrier picks up your order. Delivery time after that depends on your location and the carrier. If you have any questions about your shipment, we’re happy to help at 866-957-2795 or help@wtso.com.

Yes! Add your personal note in the gift message field at checkout and we’ll include it with the shipment. Gift orders don’t show pricing, so your recipient will only see the wine and your message.

After logging into your WTSO account, click on the Orders tab located along the top portion of your screen.  Select the order in question and view the ‘order history’ at the bottom of the page showing you the progress of your order.  If you see a tracking number click on the package icon to see the status of where your order is in it’s journey to you. If you have any questions, contact our Customer Service Team and we’ll be glad to assist.

If you order is received (prior to being packaged) and you see ‘confirmed’ at the bottom of the order, you are able to update the Ship date or Shipping address.  Should you need any further assistance, please contact our Customer Service Team.

If you find that you have not received your order confirmation, you can always check your account, under “My Orders”.  If you do not have an order listed there, please contact us right away and we will assist you with placing an order or with answering any questions you may have. 

If you have selected different ship dates when you placed your order, call our Customer Service Team and we will schedule all held orders to ship on the same date.

If you should receive a wine you are not 100% satisfied with please contact WTSO customer service at wines@wtso.com.  We would be happy to issue a full refund for any remaining bottles that are returned to us. 

 Please note:

• Store credit, issued as a WTSO gift card, will be provided for returns made more than 15 days after the delivery date.
• For refunds requested more than 90 days after purchase, we no longer have access to the original payment information, so store credit will be issued as a WTSO gift card.
• To receive a full refund, we will need to arrange a pickup of any remaining (unopened) bottles for quality control purposes. A return fee of $27.00 fee will be applied to cover the return shipping cost, which will be deducted from your refund.  If you have any questions please contact us at wines@wtso.com

WTSO stands behind each and every wine we sell 100%.  We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 14 days of receiving your order for a refund.  A return fee of $27.00 will be applied to cover the return shipping cost, which will be deducted from your refund. If you have any questions please feel free to contact us at wines@wtso.com

There may be times when you might have missed your delivery (the carriers do attempt 3 days in a row) or there was damage to your order.  After a 3rd delivery attempt with no success, your order will then be returned to us, with damaged orders being discarded.  We will notify you once it's returned back to us.  If you happen to see your order is being returned, please let us know so we can be proactive in reshipping (upon availability of the wine), or refunding you as soon as possible. 

To initiate a return, please contact our customer service team at wines@wtso.com  with your order details. They will provide you with return instructions and any applicable fees.  

If at any time you receive an order that either has damaged bottles or your order contains the wrong bottles contact us immediately.  We will be more than happy to help to assist you in a timely manner with a resolution.  However, in order to process a refund or replacement we do request photos of the damaged bottles, or the incorrect bottles received for quality control purposes.

Getting too many emails?
We totally get it. That’s why we offer a One-A-Day option—just one email each day featuring the full wine lineup, so you never miss something you’ll love.

Want to take it a step further? You can also customize your preferences to only get emails about the varietals, price ranges, and regions that interest you most.

To update your settings, log in to your WTSO account and click ‘Notifications’ under your name in the top right corner. From there, you can adjust your email preferences—or unsubscribe altogether if you'd like.

Need help? Just reach out—we're happy to assist!

Prefer not to receive emails at all?
No problem! You can still stay connected in other ways:

• Enable SMS alerts for quick texts about our latest wine deals.

• Download the WTSO mobile app (Apple or Android) to browse and shop easily anytime.

• Follow us on Twitter @WTSO for real-time updates on new Limited Time Flash Deals.

Need help setting any of this up? Our team is always happy to assist!

Yes! To customize your experience, simply log in to your WTSO account and go to ‘Notifications’ under your name in the upper right-hand corner. From there, you can choose your preferred varietals, price range, and regions so that you only receive offers that match your tastes.

Need help? Don’t hesitate to reach out—we’re here to assis

No need to worry! With our ‘My Cellar’ feature, you can easily check if your favorite wines are available for reorder. Simply log into your WTSO account, click ‘My Cellar’ under your name in the top right corner, and voilà! You’ll see all the wines you've purchased in the past, with the option to repurchase and even share your finds with friends and family.

If a wine isn't available, we'll clearly show it in bold red—but don’t worry, there’s always something new to discover!

Got any questions about past purchases? Our Customer Service team is here to help, just reach out!

WTSO has created a special feature for you to share your favorites from your cellar!  Simply click on the ‘share’ button and send your favorites via: email, facebook, twitter or copy the link, to tell everyone what you love about your favorite wine.  Make sure to contact us should you have any questions.

To make any changes to your addresses in your account, simply log in to your WTSO account and select ‘Addresses’, located under your welcome name in the upper right hand corner.  You will then be able to add, edit or delete an address in your address book. If you need assistance please, don’t hesitate to contact us.

You can check your gift card balance at any time. Log in to your WTSO account and click “Payments” under your name in the top right corner. Your balance also shows on the checkout page when the card is applied to your order. Any amount you don’t use stays on the card for your next purchase.

If your balance doesn’t look right, or you have trouble applying your gift card, our Customer Service Team is happy to help. Email help@wtso.com or call 866-957-2795, Monday through Friday, 8am to 4:30pm EST.

Contact our Customer Service Team and we will be glad to take care of it for you.  Feel free to reach out Monday–Friday, 8am to 4:30pm EST, at 866-957-2795.  Should you prefer to email us, send your question or request to us at help@wtso.com where we can be reached 7 days a week.

After you log into your WTSO account, go to MY ACCOUNT in the upper right corner of the screen.  Use the drop down and select My Account Information. In that section you will see ‘View or Change Payment Information’. 

Welcome to WTSO! You’ll need a WTSO account to redeem your gift card, since we don’t offer guest checkout. Creating a free account is quick and only takes a few moments. Once you’re logged in, choose your wines and apply your gift card at checkout.

Your new account also lets you track orders, set your email preferences, and use My Cellar to reorder wines you love. If you need help getting started, contact us at help@wtso.com or 866-957-2795.

Text alerts are a quick way to hear about our latest wine deals, right on your phone. To sign up:

1. Log in to your WTSO account and click “Notifications” under your name in the top right corner.
2. Find the alerts you’d like to get, such as Featured Flash Wine Offers, and check the SMS Text box next to “Delivery Options.”
3. Click Save Your Changes.

WTSO text alerts are sent from 76814. Save this number in your contacts as “WTSO Flash Deals” so you’ll recognize our texts. Standard message and data rates may apply.

Need help getting set up? Our Customer Service Team is happy to help. Email help@wtso.com or call 866-957-2795, Monday through Friday, 8am to 4:30pm EST.

WTSO Last Chance Wines are limited-inventory wine deals that give customers one final opportunity to purchase featured wines before they sell out completely.

Many Last Chance Wines were previously offered as flash sale wines and have limited remaining inventory available. This collection includes both premium wines and affordable everyday selections, all conveniently available in one place.

Last Chance Wines are a great way to:

• Purchase missed flash sale wines

• Discover highly rated wines before they’re gone

• Mix premium and value wines in one order

• Explore limited-quantity wine deals

Most Last Chance Wines can also be mixed and matched with other eligible WTSO offers for free shipping on qualifying orders of $60 or more (excluding active limited-time flash deals).

Because inventory is often very limited, many Last Chance Wines may sell out quickly and may not return once gone.

Since WTSO is a flash sale site, we don’t offer a full catalog—our daily selection typically features 4–5 curated wines. However, you can still find what you’re looking for in a few easy ways:

• Browse your Cellar to shop wines you’ve previously purchased and loved.

• Use the Search Bar on WTSO.com to explore our full inventory.

• Looking for something specific? Our Customer Service Team is happy to help—email us at help@wtso.com or call us at 866-957-2795.

If you have missed purchasing a recent wine, please feel free to reach out to our Customer Service Team. We would be more than happy to check our inventory for you.  Feel free to contact us Monday–Friday, 8am to 4:30pm EST, at 866-957-2795, or anytime at help@wtso.com.

Please reach out to our Customer Service Team. We would be more than happy to check our inventory for you to see if we have any still available.  Feel free to contact us Monday–Friday, 8am to 4:30pm EST, at 866-957-2795, or anytime at help@wtso.com.

The Daily Wine Schedule has become a popular feature.  By selecting this option, you will only receive one email with our full day of wine offers. Here, you can purchase the current offer and sign up to receive text notifications for certain wines running later in the day. Enjoy a look into the future and find your perfect wine!  

Enter your promo code at checkout before completing your purchase. Only one promo code can be used per order, and each code can be used once per customer.

Most codes have an expiration date. Some may also require a minimum purchase or be valid only during certain sales. Please check the offer details for any requirements or restrictions.

Our Flash Prices are special limited-time offers. A Flash Price is only good while that flash offer is live on WTSO.com. When the flash sale ends, the wine goes back to its Everyday WTSO Price.

Missed a flash offer? While inventory lasts, you may still find the wine at its Everyday Price in Last Chance, in your Cellar, or by using the search bar on WTSO.com. Orders of $60 or more from our Last Chance, Cellar, and sale pages ship free.

Questions? Our Customer Service Team is happy to help. Call 866-957-2795 (Monday–Friday, 8am to 4:30pm EST) or email help@wtso.com anytime.

This fee helps offset rising costs in importing, and overall operations while ensuring we maintain the quality, value and service you've come to expect from WTSO. Despite our best efforts to absorb these rising expenses, we must implement a small adjustment to continue delivering the value and service you expect from WTSO.

A $2.99 handling fee is added to each WTSO order shipment. Case Club members are exempt on qualifying orders. Here’s more information from CEO Joe Arking.

If you place multiple orders in a single day, the $2.99 handling fee will only be charged once for that day’s combined orders if the shipment is going to the same address. If you are shipping to multiple addresses, the $2.99 handling fee will apply to each individual shipment. Case Club members are exempt on qualifying orders.

This fee helps WTSO maintain our commitment to below-market pricing and premium customer service – without compromising the quality or savings you rely on.

Yes. Become a Case Club member and you’re exempt from the handling fee on qualifying orders. If you’re not a Case Club member yet, now is a great time to join and start enjoying added member benefits. Learn more about our Case Club membership here.

The fee is necessary to help ensure the long-term health of WTSO and continue providing the high level of service and value our customers expect.